[Sugar Music] Privacy Policy
Effective Date of the Agreement: [November 1, 2023]
Preamble
Welcome to the Sugar Music Privacy Policy. This policy applies to various versions and subsequent versions of Sugar Music, including the Sugar Music APP version (referred to as "Sugar Music," "I," "we," or "our"). This privacy policy is a part of our user terms of service and is subject to its provisions. In this privacy policy ("Policy"), our products and services are referred to as "Services."
Sugar Music is firmly committed to protecting the privacy of users who use our products and services (referred to as "users" or "you"). In the process of providing our services, we may collect and use your personal information. Securing your personal data is our top priority. Therefore, this policy aims to explain how Sugar Music, as a data controller, collects and manages the personal data (also referred to as "personal information") you share or disclose to us. When processing your personal data from third parties, we may also act as a data processor.
We recommend that you carefully read this policy (especially the bold or underlined parts) before using our services to make informed decisions. If you do not agree with this policy, please do not register, log in, access, or use our services, and do not share your personal data with us. If you wish for us not to use certain types of your personal data in accordance with this privacy policy, you may lose access to and/or use of certain parts of the service, and your overall customer experience may be affected. By agreeing to all the terms and conditions of this policy, you consent to us processing your personal information in accordance with this policy.
If you have any questions or concerns after reading this policy, please feel free to contact us using the contact information provided in Section 10, titled "How to Contact Us." We will respond as soon as possible.
Table of Contents
I. Types of Personal Data Collected
II. Methods of Collecting and Using Personal Information
III. Use of Cookies and Similar Technologies
IV. Possible Sharing, Transfer, or Disclosure of Information
V. Information Storage, Retention, and Security Procedures
VI. Managing Your Information
VII. Services Provided by Third Parties
VIII. Age Restrictions
IX. Notifications and Revisions
X. How to Contact Us
I. Types of Personal Data Collected
Our primary purpose in collecting your personal information is to provide you and other users with a more efficient and enjoyable experience when using our products and services. We strive to create a safe and enjoyable online environment, and data collection is instrumental in achieving this goal. While using our services, we may collect and process detailed information directly or indirectly related to your personal identity. In any case, such detailed information may be considered personal data under this policy.
(1) Information not directly related to your personal identity: For example, we may collect and process data regarding user source paths, visit sequences, and other information, such as tracking the source path and browser software for each user.
(2) Information directly related to your personal identity: We may collect, process, or request personally identifiable information, such as birthdate, gender, interests, personal phone number, facial features; online identity information (including system accounts, IP addresses, email addresses, passwords, and security question answers); personal financial information (including transaction history, balances, virtual gifts, member rewards, coupons, and bank card information); communication information; personal online records and log information (including website browsing history, software usage records, click data, and operation logs); device information (including device model, device MAC address, operating system type, and device settings); software list unique device identifiers (such as IMEI/androidID/IDFA/OPENUDID/GUID, describing basic details about the personal device, including SIM card's IMSI information); location information (including travel information, precise location data, accommodation information, and latitude and longitude).
Please note that if you share or post information in public areas with other users and disclose personal information when responding to others' shared or posted information, such information may be collected and used by others. If you find that other users improperly collect or use your or others' information, please contact us as described in Section X, "How to Contact Us."
(1) Information Provided: For example,
Information provided when registering a service account or using Sugar Music;
Information shared with other users while using the service and information saved during the use of the service.
Please note that if you upload, post, or publicly share your information in areas visible to other users, other users may collect and use your information. If you find that other users improperly collect or use your or others' information, please contact us as described in Section X, "How to Contact Us."
(2) Information about you shared by other users or information provided by other users while using the service.
(3) Information we obtain about you, such as log information, location information, and device information collected, aggregated, and recorded during your use of the service.
The purposes for which we collect and use your information include:
Assisting you in completing registration and login: In order to provide you with our services, you need to provide basic registration or login information, such as your phone number (sensitive personal information), verification code match results (sensitive personal information), nickname, gender, birthdate, and personal profile picture, to create an account (username and password).
You can also log in to Sugar Music using third-party platform accounts supported by us; in this case, we will obtain relevant information from your third-party account (such as your nickname and personal photo) based on your authorization.
Therefore, the aforementioned personal data provided by you or obtained from third-party platform accounts will be used for these purposes to provide services in accordance with our agreement. Without this personal data, we will be unable to provide our services, and you won't be able to log in or use Sugar Music.
You can also provide additional information during registration, login, or subsequent use (such as your location, height, profession, weight, education, annual income, personal tags, hobbies), which helps us provide personalized recommendations and an enhanced service experience. However, if you choose not to provide this information, it will not affect the basic functionality of using our products and services.
Performing Real-Name Verification
To verify your real identity and ensure the security of our systems, services, and user assets, you may need to provide real-name verification information in accordance with applicable laws, regulations, and regulatory requirements.
For example, when responding to private messages or using voice/video call services, you may be required to provide your personal photo (sensitive personal information) and personal photos of specific actions you perform (sensitive personal information) as per our instructions. We will complete real-name verification (referred to as "real-name verification") through photo matching.
Please note that your personal profile photos and real-time photos are considered sensitive data, so please provide them carefully. If you choose not to provide this information, you may not be able to access related services, but it will not affect your use of other functions and services on Sugar Music.
Providing Search Services
When using the search function in Sugar Music, we collect your search terms, browsing history, browsing duration, and interaction frequency. This information helps us provide the content you need and potentially more interesting services.
Providing Interactive and Information Posting Services
When uploading, posting, or sharing specific information (including text, comments, audio, video, images, or other content) on Sugar Music or when giving gifts to other users or sending gifts to other users, we collect and display the information you post or create within Sugar Music and retain the right to display your nickname and personal profile picture.
When uploading personal profile photos, performing real-name verification, posting your audio data, or sharing your updates/status (including uploading, sharing images, text, audio, video, etc.), we will request access to your microphone, camera, photos, and storage, and use these devices to provide voice/audio, video, photos, images, text, and other content. If you do not agree, you will not be able to access related services, but it will not affect your use of other functions and services on Sugar Music. Please note that the audio, photos, and videos you upload may contain sensitive data, so please provide them carefully. Additionally, if the information you post involves other people's personal information, please obtain their consent beforehand.
When you follow user accounts that interest you or interact with them (such as liking, commenting, sharing content), we will collect the user accounts you follow and display the content posted by these accounts. We will also collect your interactions, comments, likes, and content sharing with other user accounts and display or push notifications to relevant users within Sugar Music.
When you send virtual gifts purchased in Sugar Music to other users within Sugar Music, we will collect your personal profile photo, nickname, gift data, and display this information to other users.
When using the "Family" feature within Sugar Music, we will collect detailed information about your activities, including information about the families/groups you join, such as names, announcements, settings, members, nicknames, and personal profile photos.
Sending Messages, Notifications, and Other Information to You
We will use your contact information and communication history to send you notifications, messages, and push notifications to ensure you receive the latest information and updates, as well as provide important service notifications. If you do not wish to continue receiving messages and notifications from us, you can deactivate notifications at any time following the instructions in Section VI, "Managing Your Information."
Providing Customer Support
If you need to contact our customer support team, we will collect relevant information based on your request to assist in resolving your issues or concerns.
Providing Advertising and Recommendations
We use your personal data to analyze your interests and preferences to show you relevant advertisements and recommendations. We may use cookies and similar technologies to track your online activities and interactions of other users on Sugar Music.
Improving Our Services
We use analytics and performance data to improve our services, personalize content and features, and optimize the functionality and performance of Sugar Music.
Offering New Features and Services
We may use your personal data to introduce new features, services, and promotions to you. In these communications, you can choose at any time to stop receiving messages from us, as described above.
Complying with Legal Obligations and Protecting Legal Interests
We may use and disclose your personal data to ensure compliance with legal requirements, regulations, or government requests, and to protect or defend our legal interests, resolve disputes, and safeguard the rights and safety of Sugar Music, users, or any other individuals. This includes investigations into fraud, security, or technical issues, data analysis, and legal proceedings.
Promotional Disclosures
We may share your personal data with partners, subsidiaries, or affiliated companies to facilitate promotional and marketing activities, such as the disclosure for specific events and promotions.
Please note that we will delete personal data no longer needed in a timely manner in accordance with applicable laws and regulations. If specific personal data is no longer required to achieve the above purposes, we will take appropriate measures, such as anonymization, to ensure that users are no longer identifiable. Additionally, we will implement appropriate security measures to protect users' personal data, such as data encryption and other security measures to safeguard user information.
II. Methods of Collecting and Using Personal Information
We collect and use your personal information through the following means:
(1) Your Consent: In cases such as providing sensitive personal information, performing real-name verification, using search services and interactions, sending messages and notifications, customer support, advertising and recommendations, service improvement, offering new features and services, complying with legal obligations and protecting legal interests, and promotional disclosures, we collect and use your personal information based on your explicit consent or authorization. You can choose to revoke this authorization at any time.
(2) Legitimate Business Requirements: In the process of providing you with services, improving services, and maintaining service security, we may need to collect and use your personal information without your explicit consent. This includes but is not limited to:
Registration and Account Management: We need your personal information to create and manage your account for providing services and ensuring security.
Communication with You: In order to send you notifications, messages, and important service notifications, we may need to use your contact information.
Analysis and Service Improvement: We may use anonymous or aggregated data for analysis to improve and optimize services to better meet your needs.
Compliance with Legal Requirements: We may need to collect and disclose your personal information to comply with applicable laws, regulations, regulatory requirements, and court judgments, to protect our legitimate interests, and to resolve disputes.
(3) Contract Performance: In the process of using Sugar Music, we may request your personal information to fulfill the service contracts we have entered into with you. For example:
To process your payments and purchases, we may need your financial information to complete transactions.
When you use our voice/video call services, we may request real-name verification information to ensure the security and authenticity of the call.
(4) Protecting Legal Interests: We may need to collect and use your personal information to maintain and protect the legitimate interests of Sugar Music, users, or other individuals, including:
Preventing Fraud: We may use your personal information to identify and prevent fraudulent activities through necessary real-name verification.
Security Safeguards: We may use your personal information to ensure the security of Sugar Music and users through necessary device information, location information, and interaction data.
(5) Compliance with Laws and Regulations: We may need to collect and use your personal information to comply with applicable laws and regulations. If there are legal requirements, we may disclose your personal information.
(6) Enforcement of Court Judgments: We may need to collect and disclose your personal information to enforce court judgments, including resolving disputes and enforcing contract terms.
III. Use of Cookies and Similar Technologies
Sugar Music may use cookies and similar technologies to collect and store information about you. These technologies are used to provide a better user experience, analyze service performance, improve service quality, recommend content, and provide advertisements to users.
Cookies: Cookies are small text files typically stored on your computer or mobile device by your browser. They are used to store your preferences, session information, and other data to provide a faster browsing experience.
Pixel Tags: Pixel tags are small image files typically embedded on webpages. They are used to track user interactions and behaviors to provide more accurate analytics and advertising services.
Local Storage: Local storage is a technology that stores data on your device, often using your browser's local storage capabilities. It is used to store website data for quick retrieval on your next visit.
SDK: Software development kits (SDK) are sets of tools and libraries used for developing applications. Our applications may contain third-party SDK to enable features and services. These SDK may collect information within the application to support our service and enhance user experiences.
Cookies and similar technologies allow us to collect the following information:
Device Information: This includes your device model, operating system, device identifier, network connection type, and device settings.
Browsing Information: This includes your browsing history, browsing duration, and browsing frequency.
Location Information: With your consent, we may collect and use your geographic location information to provide location-based services and content.
Interaction Data: This includes your interactions, such as taps, clicks, swipes, comments, shares, and likes within the application.
Cookie IDs: These are unique identifiers used to identify and track users.
Recommendation and Advertising Data: We may use these technologies to analyze user interests and preferences to recommend relevant content and advertisements to users.
IV. Sharing and Disclosure of Personal Information
Sugar Music may share your personal information with the following types of third parties:
1. Partners and Service Providers: We may share your personal information with partners and service providers to assist us in providing services, analyzing and improving service performance, fulfilling legal obligations and contracts, and delivering advertisements and recommended content to users.
2. Promotion and Marketing Activities: We may share your personal information with promotional partners for marketing activities, collaborations, promotions, special offers, and events.
3. Social Media: If you choose to log in to Sugar Music using your social media account, we may share your personal information with social media platforms to enable login and integration features. Please note that you can control these integration features in your account settings.
4. Legal and Court Requirements: We may disclose your personal information to comply with applicable laws, regulations, regulatory requirements, and court judgments to protect our legitimate interests, resolve disputes, and safeguard the rights and safety of Sugar Music, users, or other individuals.
5. Mergers and Acquisitions: In situations related to mergers, acquisitions, or asset sales, we may disclose your personal information to support transactions and legitimate interests.
We will take appropriate measures to ensure that third parties who receive your personal information comply with applicable laws and regulations and fulfill their related legal obligations.
V. Protection of Your Personal Information
Sugar Music is committed to safeguarding the security of your personal information by implementing appropriate security measures to prevent unauthorized access, use, disclosure, alteration, damage, or loss. These security measures include:
1. Data Encryption: We employ data encryption technology to protect the confidentiality of data.
2. Access Control: We limit the scope of data access through access control and permission management.
3. Security Audits: We conduct regular security audits and assessments to enhance and strengthen data security.
While we take reasonable security measures to protect your personal information, please be aware that data transmission and storage on the internet may not be 100% secure, and therefore, we cannot guarantee the absolute security of your information.
VI. Managing Your Personal Information
You can access, modify, correct, or delete your personal information or withdraw your consent at any time. You may also contact our customer support to inquire about your personal information.
If you no longer wish to receive notifications, messages, and information from us, please disable notification services as instructed. Please note that even if you choose to disable notifications, you may still receive important service notifications, such as account activity notifications, significant security notices, and change notifications.
VII. Privacy Protection for Minors
Sugar Music's services are intended for use by adults only, and minors are not allowed to create their own user accounts or use our services. We will protect the information of minors in accordance with applicable laws and regulations.
If you are the guardian of a minor and believe that your child has provided their personal information to us, you can contact us through the following means:
[bd@bilingbiling.com]
VIII. Notifications and Modifications
We may modify the terms of this policy at our discretion. For significant changes, we will provide clear notification, and your continued use of the service indicates your agreement with the modified policy.
If you have any questions or concerns about this policy or Sugar Music's privacy practices, please contact us via email:
[bd@bilingbiling.com]
You also have the right to lodge a complaint with relevant data protection authorities if you have any issues or concerns about Sugar Music's handling of your personal data.